Qualifications
Proven experience supporting video conferencing & audio visual technology
Avixa Certified Technology Specialist (CTS)
Valid Driver’s license is necessary
Excellent communication and customer-facing skills
Excellent problem solving and troubleshooting skills
Adaptability; Be flexible to off-hour setup, support requests, or physical redeployment for backup purposes to meet customer timelines or service contract obligations
Benefits
Salary: To $110,000 (DOE) plus company vehicle (expenses paid) and benefits
Responsibilities
Location: New Jersey - fully mobile role - 5 days in the field visiting client sites around NJ/NY areas
Working as a Support Desk Field Technician you play an important role in providing that client-facing, on-site extension of the Kinly Support Desk, resolving client issues and/or assisting with their events
Performing call setup, Low to High level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.)
System maintenance, operations, and administration of client standards of video, audio, and web conferencing services
Installing video conference & non-integrated audio/visual hardware
Training and supporting clients in the operations of video conferencing & audio visual systems
Assisting other video conferencing & audio/visual coordinators
Compiling room and equipment inventory for the client’s database
Coordinating videoconferencing & audio-visual activities with other client’s facilities as required