Qualifications
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
High School Diploma required
Instills Trust
Safety Conscious
Communicates Effectively
Team members are required to meet the specified physical criteria to effectively execute essential job functions
Peripheral Vision
Carrying 51-100 lbs
Pushing/Pulling Over 100 lbs
Color Vision
Depth Perception
Lifting 16-50 lbs
Carrying 16-50 lbs
Pushing/Pulling 16-50 lbs. & 51-100 lbs
Distance Vision
Hearing
Lifting 0-15 lbs
Carrying 0-15 lbs
Pushing/Pulling 0-15 lbs
2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
4-5 hours/day: Standing, Walking, Grasping
Responsibilities
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction
This position reports to an Operations Manager, Operations Director or Director, Event Technology
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section
Strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Understands and fosters the hotel/client relationship
Handles equipment challenges and changes in a timely and professional manner
Understands company processes, follows procedures, and completes systems entry and paperwork accurately
Uses the equipment sheets to determine the equipment scheduled for set up and for strike
Interacts with other staff and outside vendors for equipment
Increases revenue by utilizing floor up-selling techniques
Works with clients to finalize invoices
Completes order entries in Navigator, as needed
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders
Team members may be asked to work in multiple hotel locations
Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area
The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never