Qualifications
There may be needs to safely lift/handle equipment weighing up to 50 pounds
There are normally demands for walking great distances on a regular/daily basis
There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding
There may be an occasional need to work with hand tools, and/or electric power tooling
Hot to cold temperatures (and vice versa) within physical environments may be encountered
A high school diploma (or equivalent) is a minimum requirement for this position
A postsecondary education degree
A technical school/education certification/degree
Client relations related training/certifications
AVIXA CTS related certifications
Biamp related certifications
Crestron related certifications
Networking/IT related certifications
Webinar hosting experience - especially with ZOOM and/or Webex platforms
Experience trouble shooting control systems, DSP platforms, and video walls
Experience with video conferencing, unified communications, and collaboration platforms
Experience in a field related to providing face-to-face client technical systems support
Experience providing face-to-face client support for executive level personnel
Experience in a field related to providing technical systems support
Experience with supporting internal and external client relationships
Forward-thinking individual, with diligence and efficiency in multi-tasking
Possessing the ability to take ownership and provide solutions toward resolution
Excellent communications and client service skills, with consistent follow-through
Detail oriented and technically savvy
Benefits
Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits
Pay Type Hourly
Min Hiring Rate $26.44
Responsibilities
Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
The ADOPT Onsite Service Technician works with an assigned client daily, providing support for technical system needs
The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement
Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance
Additionally, technician exercises technical skill level abilities to perform break/fix/troubleshooting, routine maintenance, and repair of faulty systems and equipment
This role has a strong need to assist end-users with the hosting and support duties of webinars, including ZOOM and Webex based virtual meeting platforms
Occasional event support may also be involved with this role
This role works with multiple client site locations around the Memphis area
Proper face-to-face interactions with executive level personnel will be a requirement of this role
Exercise successful collaboration with company team members and departments
Perform supporting assists for end-user meetings/conferences/events
Perform routine preventive maintenance of technical systems, ensuring a ready to use state
Perform resolution of any system/equipment repair faults discovered within systems
Interface/liaison with others in efforts related to equipment faults and repair needs
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs)
Develop and manage/maintain an inventory tracking/recording mechanism
Track/update repair needs, work duties and events within ticketing systems
Produce summary and detailed reports
Maintain functional aspects of technical systems for an optimal ready to use state
Continue to progress elevated technical skills related to technical systems characteristics
Continue to grow and hone soft skills related to satisfactory client relationships
Create proper reporting materials to help express the value of the role to the client
Create an atmosphere of pleasure and confidence with the company client experience
Normally provided a working area within an office/business environment
Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds
The daily working conditions may have various demands/situational relationships
Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
There may often be needs to traverse up/down stairwells on a regular/daily basis
Stresses may arise related to system/equipment failures, or difficult client interactions